Legal Week - Client Satisfaction Survey
Legal Week Client Satisfaction Report 2012 – Best Legal Advisers
We have been awarded Best Legal Adviser status in Legal Week’s Client Satisfaction Report every year since 2009. During this period we have scored consistently well both for quality of legal advice and quality of commercial advice, in which we ranked 1st out of all 78 firms in last year’s edition.
The survey is aimed at identifying the service standards and behaviours that clients most value from their legal advisers, and how well those they instruct deliver on those criteria. We have scored consistently well in this Report, being placed in the top three in our category for the last four years running.
What clients say about RPC
When asked what impressed them most about RPC, clients said:
- Speed of turnaround and quality of advice given is impressive
- Goes out of its way to service often demanding requirements and is easy to work with
- Has a knowledgeable team capable of dealing with complex work
- The value of the RPC label on documents has assisted in obtaining financing
notwithstanding the recession