Legal service


Legal Week - Client Satisfaction Survey





Legal Week Client Satisfaction Report 2013 – Best Legal Advisers

RPC ranked 1st overall out of all 106 law firms benchmarked in Legal Week's annual Client Satisfaction Report for 2013, meaning we've achieved Best Legal Adviser status for five years running. During this period we have scored consistently well both for quality of legal advice and quality of commercial advice. The largest of its kind, this most recent survey is based on feedback from almost 1,400 clients, including 70% of the FTSE 100, and measures how satisfied clients are across a range of criteria.


In this year's edition, we ranked in the top three against every criteria, including:

  • Quality of legal advice
  • Quality of commercial advice
  • Cost/billing practices
  • Service delivery
  • Flexible workforce

The survey is aimed at identifying the service standards and behaviours that clients most value from their legal advisers, and how well their lawyers deliver on those criteria.


What clients say about RPC

When asked what impressed them most about RPC, clients have said:

  • Our legal advice is consistently first class
  • Sound knowledge, responsiveness, outstanding performance
  • Investment in the relationship and flexibility
  • Advice is pragmatic and clear on complicated issues
  • The value of the RPC label on documents has assisted in obtaining financing notwithstanding the recession