Provision of Services Regulations 2009
Legal and regulatory notices
This section of our website provides information about how we are regulated, our registered address, our overseas offices, how to make a complaint and other important regulatory and legal matters.
The following information is also provided pursuant to the requirements of the Provision of Services Regulations 2009 (SI2009/2999).
About Reynolds Porter Chamberlain LLP
Reynolds Porter Chamberlain LLP is a limited liability partnership registered in England & Wales.
Our registered address is Tower Bridge House, St Katharine's Way, London E1W 1AA, Telephone:+44 (0) 20 3060 6000. Fax: +44 (0) 20 3060 7000.
Details of our LLP registration can be viewed at www.companieshouse.gov.uk under Company number: OC317402.
A list of our members (and of the non-members who are designated as partners) and their qualifications is available for inspection at the registered office.
We use the term "partner" to refer to a member, or a consultant or employee with equivalent standing, of Reynolds Porter Chamberlain LLP or any of its affiliated firms or entities.
Our VAT number is GB 233 078 479.
Our trading name is "RPC".
Regulated by Solicitors Regulation Authority
Reynolds Porter Chamberlain LLP is authorised and regulated by the Solicitors Regulation authority ("SRA") (ID number: 440566). We are subject to the Solicitors' Code of Conduct 2011, a copy which is available on the SRA's website at http://www.sra.org.uk/handbook/.
Our Terms & Conditions
A copy of our Terms & Conditions is available on request. Our Terms & Conditions should always be read in conjunction with any letter of engagement.
FCA regulated activities
We are not authorised by the Financial Conduct Authority.
However, we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by Solicitors Regulation Authority (which is the independent regulatory arm of the Law Society, a designated professional body for the purpose of the Financial Services and Markets Act 2000). The register can be accessed via the Financial Conduct Authority website at http://www.fsa.gov.uk/register/epfSearchForm.do (DPB reference number LS 440566).
We are not authorised under the Financial Services and Markets Act 2000 but we are able, in certain circumstances, to offer a limited range of investment services to clients because we are members of the Law Society, which is a designated professional body for the purposes of the Financial Services and Markets Act 2000. We can provide these investment services if they are an incidental part of the professional services that we have been engaged to provide.
We are registered with the Information Commissioner as a data controller. Our registration number is Z6620421.
Our office in Singapore is a branch office of Reynolds Porter Chamberlain LLP. It is also a Licensed Foreign Law Practice, regulated by the Singapore Attorney General's Chambers (and see also www.agc.gov.sg/ ).
Our Singapore office is an "overseas practice" in relation to Reynolds Porter Chamberlain LLP, as that term is defined in the SRA Glossary.
In Hong Kong, Reynolds Porter Chamberlain LLP operates in association with local firm known as "Smyth & Co". Smyth & Co is regulated by the Hong Kong Law Society.
Smyth & Co is also an "overseas practice", in relation to Reynolds Porter Chamberlain LLP, as that term is defined in the SRA Glossary.
About Reynolds Porter Chamberlain Consulting LLP
Reynolds Porter Chamberlain Consulting LLP is a management consultancy business with an insurance industry focus. It is wholly owned by Reynolds Porter Chamberlain LLP. Reynolds Porter Chamberlain Consulting LLP is not regulated by the SRA. It is however a "separate business" (as that term is defined in the SRA Glossary.
Reynolds Porter Chamberlain Consulting LLP is a limited liability partnership registered in England & Wales.
The registered address is Tower Bridge House, St Katharine's Way, London E1W 1AA, Telephone:+44 (0) 20 3060 6000. Fax: +44 (0) 20 3060 7000.
Details of the LLP registration can be viewed at www.companieshouse.gov.uk under Company number: OC: 398435.
A list of the members is available for inspection on request at the registered office.
Reynolds Porter Chamberlain Consulting LLP's trading name is "RPC Consulting".
Professional Indemnity Insurance
Our professional indemnity insurer is Travelers Insurance Company Ltd, Exchequer Court, 33 St Mary Axe, London, EC3A 8AG. The policy complies with the requirements of the Solicitors' Indemnity Rules and the territorial coverage is worldwide. The professional indemnity cover extends to Reynolds Porter Chamberlain Consulting LLP.
We always wish to provide a high standard of service to our clients. If any client of ours expresses dissatisfaction with our service or makes a complaint, then our objective is to respond promptly, courteously and effectively.
We have a detailed complaints policy. A copy is available on request. Further information about making a complaint is provided in our Terms & Conditions and our engagement letter for the client matter.
In summary, any complaints should be made to the partner identified in your letter of engagement. Alternatively, complaints can be made to our Senior Partner, Rupert Boswall (email@example.com) or to Clare Jaycock, our Director of Risk and Compliance (firstname.lastname@example.org).
If a complaint cannot be resolved satisfactorily you may be entitled to refer it to the Legal Ombudsman. The Legal Ombudsman service is available to members of the public, very small businesses, charities, clubs and trusts. For more information about eligibility see section 2 of the scheme rules available on the Legal Ombudsman’s website (www.legalombudsman.org.uk). Any referral to the Legal Ombudsman must be made within 6 months of our response to your complaint. Full contact details for the Legal Ombudsman are provided in our complaints policy.
The entitlement to complain extends to a complaint about the firm’s bill. There may be a right to object to the bill by making a complaint to the Legal Ombudsman, or by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not deal with a complaint about a bill if you have applied to the court for assessment of that bill.
VAT Number: GB 233 078 479