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Provision of Services Regulations 2009

The following information is provided pursuant to the requirements of the Provision of Services Regulations 2009 (SI2009/2999). Please also see our Terms & Conditions (available on request) and, for existing clients, our letter of engagement for further information (available on request).

Regulation

Reynolds Porter Chamberlain LLP is a limited liability partnership registered in England & Wales and is authorised and regulated by the Solicitors Regulation authority (SRA) (ID number: 440566).

Our registered address is; Tower Bridge House, St Katharine's Way, London E1W 1AA, Telephone:+44(0)20 3060 6000. Fax: +44(0)20 3060 7000.

Details of our LLP registration can be viewed at www.companieshouse.gov.uk under Company number:OC317402. We are a body corporate. A list of the members (and of the non-members who are designated as partners) and their qualifications is available for inspection at the registered office. Any reference to a partner means a member, or a consultant or employee with equivalent standing and qualifications, of Reynolds Porter Chamberlain LLP or any of its affiliated firms or entities.

We are not authorised by the Financial Conduct Authority. However, we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by Solicitors Regulation Authority (which is the independent regulatory arm of the Law Society, a designated professional body for the purpose of the Financial Services and Markets Act 2000). The register can be accessed via the Financial Conduct Authority website at http://www.fsa.gov.uk/register/epfSearchForm.do (DPB reference number LS 440566).

We are not authorised under the Financial Services and Markets Act 2000 but we are able, in certain circumstances, to offer a limited range of investment services to clients because we are members of the Law Society, which is a designated professional body for the purposes of the Financial Services and Markets Act 2000. We can provide these investment services if they are an incidental part of the professional services that we have been engaged to provide.

Professional Indemnity Insurance

Our professional indemnity insurer is Travelers Insurance Company Ltd, Exchequer Court, 33 St Mary Axe, London, EC3A 8AG. The policy complies with the requirements of the Solicitors' Indemnity Rules and the territorial coverage is worldwide.

Complaints

Please see our detailed complaints policy (available on request). Any complaints should be made to the partner identified in your letter of engagement. Alternatively, complaints can be made to our Senior Partner, Robert Hogarth (robert.hogarth@rpc.co.uk) or to Clare Jaycock, our Head of Customer Care (clare.jaycock@rpc.co.uk). If a complaint cannot be resolved satisfactorily you may be entitled to refer it to the Legal Ombudsman.  The Legal Ombudsman service is available to members of the public, very small businesses, charities, clubs and trusts. For more information about eligibility see section 2 of the scheme rules available on the Legal Ombudsman’s website (www.legalombudsman.org.uk). Any referral to the Legal Ombudsman must be made within 6 months of our response to your complaint. Full contact details for the Legal Ombudsman are provided in our complaints policy.

 

The entitlement to complain extends to a complaint about the firm’s bill. There may be a right to object to the bill by making a complaint to the Legal Ombudsman, or by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not deal with a complaint about a bill if you have applied to the court for assessment of that bill.

 

VAT Number: GB 233 078 479