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Legal and regulatory notices

This section of the website provides information about the RPC Businesses, how they are regulated, their offices around the world, how to make a complaint and other important regulatory and legal matters.

About the RPC Businesses

The RPC Businesses are a network of affiliated firms, comprising Reynolds Porter Chamberlain LLP, Smyth & Co, Reynolds Porter Chamberlain Consulting LLP and RPC Premier Law Pte Ltd. Further details of each Business are provided below.

Our services in England & Wales

Reynolds Porter Chamberlain LLP primarily provides legal services to clients, advising on the law of England & Wales. It has offices in London and Bristol.

Reynolds Porter Chamberlain Consulting LLP provides management consultancy and technology services from our London office.

Our services in Hong Kong

Reynolds Porter Chamberlain LLP is registered as a foreign law firm in Hong Kong and practises the law of England & Wales.

Smyth & Co is a separate law firm, affiliated to RPC, and practises Hong Kong law.

Our services in Singapore

RPC Premier Law Pte Limited is a joint law venture between Reynolds Porter Chamberlain LLP and Premier Law LLC, which practises English and Singaporean law (the latter within the confines permitted by the Singaporean regulatory regime).

Partners

With reference to a RPC Business, we use the word “partner” to describe an individual who is a partner (if a partnership), a member (if a limited liability partnership), a director (if a company), or who is an employee with equivalent status. A list of partners for each RPC Business is available on request, and upon inspection at the main (or registered) office of each RPC Business.

Legal and regulatory information about RPC Businesses

Reynolds Porter Chamberlain LLP

  •  is a limited liability partnership registered in England & Wales under company number OC317402 (details of its LLP registration can be viewed at www.companieshouse.gov.uk)
  •  its registered address is Tower Bridge House, St Katharine's Way, London E1W 1AA, telephone: +44 (0) 20 3060 6000, fax: +44 (0) 20 3060 7000
  •  its trading name is "RPC"
  •  is authorised and regulated by the Solicitors Regulation Authority of England & Wales ("SRA") (ID number: 440566) and is subject to the provisions of the SRA Handbook, a copy which can be found on the SRA's website at http://www.sra.org.uk/handbook/
  •  is not authorised by the Financial Conduct Authority; however, it is included on the register maintained by the Financial Conduct Authority so that it can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts, and this part of its business, including arrangements for complaints or redress if something goes wrong, is regulated by Solicitors Regulation Authority (which is the independent regulatory arm of the Law Society, a designated professional body for the purpose of the Financial Services and Markets Act 2000); the register can be accessed via the Financial Conduct Authority website at http://www.fsa.gov.uk/register/epfSearchForm.do (DPB reference number LS 440566)
  • is not authorised under the Financial Services and Markets Act 2000 but it is able, in certain circumstances, to offer a limited range of investment services to clients because it is a member of the Law Society, which is a designated professional body for the purposes of the Financial Services and Markets Act 2000; it can provide these investment services if they are an incidental part of the professional services that it has been engaged to provide
  • is registered with the Information Commissioner as a data controller. Its registration number is Z6620421
  • its VAT number is GB 233 078 479

RPC Premier Law Pte Ltd

  • is a private limited company registered in Singapore under company number UEN 201605186H
  • its registered address is 12 Marina Boulevard, #38-04 Marina Bay Financial Centre Tower 3, Singapore 018982
  • is owned by Reynolds Porter Chamberlain LLP and Premier Law LLC
  • is regulated by the Legal Services Regulatory Authority of Singapore under the umbrella of the Ministry of Law, The Treasury, #08-02, 100 High Street (S) 179434, Singapore 179434;
  • is not regulated by the Solicitors Regulation Authority of England & Wales
  • its trading name is "RPC Premier Law"

Smyth & Co

  • is a partnership formed under Hong Kong law
  • its principal place of business is 11th Floor, Three Exchange Square, Central Hong Kong
  • is registered with and regulated by The Law Society of Hong Kong and is authorised to practise Hong Kong law
  • is in association with Reynolds Porter Chamberlain LLP, and both are registered with The Law Society of Hong Kong, pursuant to s39C of the Legal Practitioners Ordinance (Cap 159)
  • is not regulated by the Solicitors Regulation Authority of England & Wales
  • its trading name is "Smyth & Co"

Reynolds Porter Chamberlain Consulting LLP

  • is a limited liability partnership registered in England & Wales under company number OC398435 (details of its LLP registration can be viewed at www.companieshouse.gov.uk)
  • its registered address is Tower Bridge House, St Katharine's Way, London E1W 1AA, telephone:+44 (0) 20 3060 6000, fax: +44 (0) 20 3060 7000
  • provides management consultancy and technology services
  • is not regulated by the Solicitors Regulation Authority of England & Wales
  • its trading name is "RPC Consulting"

Insurance

The professional indemnity insurers for all RPC Businesses are Travelers Insurance Company Ltd, Exchequer Court, 33 St Mary Axe, London, EC3A 8AG. The territorial coverage of the policy is worldwide and it complies with the applicable requirements of the legal services regulators in England & Wales, Hong Kong and Singapore. Please refer to our Director of Risk and Compliance, Clare Jaycock, for further details of the insurance and how to contact insurers.

Smyth & Co also has professional indemnity insurance with The Hong Kong Solicitors Indemnity Fund (HKSIF).

Data protection

Personal data (obtained as a result of an engagement) will be held by the respective RPC Businesses in accordance with the applicable laws in the jurisdiction in which they have their registered office or principal place of business e.g., in Hong Kong, the Personal Data (Privacy) Ordinance (Cap 486); in Singapore, the Personal Data Protection Act 2012; in England and Wales, the Data Protection Act 1998. 

Complaints

Our complaints policy, generally

If you are a client and you are concerned with any aspect of the service or charges of a RPC Business, then you should first speak to the individual with overall responsibility for supervising your matter. That individual will usually be identified in your engagement letter. If you prefer, you can raise your concerns and send any complaints about any RPC Business to the following named partners for each RPC Business:

  • Jonathan Watmough, Reynolds Porter Chamberlain LLP
  • Mark Errington or Siraj Omar, RPC Premier Law Pte Limited
  • David Smyth, Smyth & Co
  • Rory O'Brien, Reynolds Porter Chamberlain Consulting LLP

A copy of the complaints policy for each RPC Business is available on request.

Complaints concerning Reynolds Porter Chamberlain LLP

If you are dissatisfied with the handling of your complaint by Reynolds Porter Chamberlain LLP then, for work undertaken by its offices in England & Wales, you may be entitled to ask the Legal Ombudsman to consider your complaint. The Legal Ombudsman’s postal address is PO Box 6806, Wolverhampton, WV1 9WJ and its telephone number is 0300 555 0333. The Legal Ombudsman service is available to members of the public and some small businesses, charities, clubs and trusts. Any referral to the Legal Ombudsman must be made within six months of Reynolds Porter Chamberlain LLP's response to your complaint. Section 2 of the Legal Ombudsman’s Scheme Rules provides more information about timing and eligibility to make complaints and about the procedures generally. These Scheme Rules available on the Legal Ombudsman’s website (www.legalombudsman.org.uk).

The entitlement to complain extends to a complaint about the bill of Reynolds Porter Chamberlain LLP. There may be a right to object to the bill by making a complaint to the Legal Ombudsman, or by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not deal with a complaint about a bill if you have applied to the court for assessment of that bill.

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr.

Complaints concerning Smyth & Co

If you are dissatisfied with the handling of your complaint by Smyth & Co and it arises out of an allegation of professional misconduct then you may ask the Conduct Section of The Law Society of Hong Kong to consider your complaint. You may also have a right to apply to have the charges of Smyth & Co taxed (which means assessed) by the Court.

Complaints concerning RPC Premier Law Pte Limited

You may make a written complaint relating to professional misconduct or inadequate professional services to the Law Society of Singapore       

Complaints concerning Reynolds Porter Chamberlain Consulting LLP

If you are dissatisfied with the handling of your complaint by Reynolds Porter Chamberlain Consulting LLP, then you may raise your concerns with Rory O'Brien.

Our Terms & Conditions of Business

Copies of the Terms & Conditions applicable to each RPC Business are available to clients on request. Such Terms & Conditions should always be read in conjunction with any letter of engagement.

Holding client money

Any money received by a RPC Business from or on behalf of a client (other than that paid in settlement of the charges or expenses incurred by the RPC Business on the client's behalf) or held on a client's behalf (“client money”) will be held in the client account of the RPC Business.

In relation to clients of Reynolds Porter Chamberlain LLP, we normally hold client money in an instant access account unless we have specifically agreed in writing other arrangements with the client. As a result, the interest earned on it is correspondingly low. We will not pay interest on general client money if the amount calculated on the balance held is £20 or less.