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LEO's future to include Third Party complaints

26 January 2015. Published by Sally Lord, Senior Associate

The Office for Legal Complaints board meeting before Christmas revealed that there is potential for redress for third parties as long as complaints could be 'clearly and tightly defined'. Currently, the Legal Ombudsman will only consider complaints made by a firm's direct client.

The need for LEO to deal with such complaints apparently arose from reports of solicitors (amongst other things) hounding third parties over alleged debts and the way that third parties were treated in court.

LEO is continuing to work on the issue and is to present an update to the board in July 2015.

For further details please see the legal futures article.