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Retailers: No more need for a customer telephone number?

Published on 19 September 2019. By Oliver Bray, Partner and Adam Williamson, Paralegal

Abstract building

In the proceedings brought by the German federation of consumer associations against Amazon, the Advocate General found that a retailer does not have to provide a telephone number as long as the consumer can contact the retailer quickly, the information provided is clear and accessible and communication can happen effectively.

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