RPC Claims Handling – Head of Claims
Sarah Armstrong is a leading expert in the provision and delivery of professional indemnity claims handling services on behalf of insurance providers.Sarah leads the RPC Claims Handling department. Sarah and her team offer a broad range of insurance market expertise and technical knowledge drawing on over 40 years' experience in the insurance market. Sarah has built a career within the professional indemnity and E&O claims market, with expertise across a range of traditional and non-traditional professions. Sarah has developed a product with RPC that brings together technical expertise with the necessary people, systems and tools to deliver a quality service.
All claims are reviewed at key milestones so that an early expert claims response delivers both excellent service and focuses on preventing escalation and managing claims to ensure cost leakage is kept to a minimum.
Sarah understands that the quality of the claims experience for policyholders is a critical differentiator for insurance providers in the professional indemnity sector. RPC Claims Handling offers an expert quality claims solution to volume notifications for traditional and non-traditional professions, D&O and E&O policies.
Sarah and her team work closely with insurance providers to deliver a service that is sensitive to policyholders and brokers and which aligns with clients' claims philosophy. The service includes access to live financial and claims data as well as reporting and MI suites.
Sarah has experience working with insurance providers to successfully set up new arrangements across both new business and file transfer options and the service delivery is flexible as a whole portfolio solution or an overflow solution for a busy in-house team. Sarah is always delighted to discuss the service options.