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The Month That Was – March 2023 – the FCA's consumer duty of care – a new chapter for regulation?

Published on 31 March 2023

Welcome to Money Covered, a monthly podcast from RPC aimed at those dealing with complaints, claims and risk management in the financial services sector.

In Season 2, Episode 2, our host Ash Daniells is joined by Rachael Healey to discuss the FCA's new Consumer Duty of Care. Not due to be implemented until July 2023, the new scheme is already having a big impact on financial firms – and it looks like that impact will only increase once it's in force. Rachael Healey provides a helpful summary of the new duty, as well as the potential impact on firms and insurers.

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