Consumer
A holistic assessment of the fairness of penalty terms in consumer contracts
Case C-738/19 A v B EU:C:2020:687 (10 September 2020)
Read moreRogue online sellers up against new UK consumer-protection weapon
What are the new powers granted to the UK’s Competition and Markets Authority (CMA) to combat rogue trading in the digital arena?
Read moreConsumer rights enhanced by the Omnibus Directive (part of the “New Deal for Consumers”)
What exactly is the Omnibus Directive? And how is it strengthening consumer rights?
Read moreNew EU Consumer Protection Co-operation Regulation comes into force
What does the revised EU Consumer Protection Cooperation Regulation (CPC) mean for traders and consumers?
Read moreNew statutory redemption period for Irish gift vouchers
Irish Consumer Protection (Gift Vouchers) Act 2019
Read moreCJEU confirms that e-commerce platforms need not make a telephone number available to consumers
Bundesverband der Verbraucherzentralen und Verbraucherverbände — Verbraucherzentrale Bundesverband eV v Amazon EU Sàrl, Case C 649/17
Read moreWhite Paper on the Fourth Industrial Revolution – Government strategy on regulating new technologies
What are the government's plans to regulate technological innovations?
Read moreCMA shows how far it is willing to “gogo” to ensure fair consumer practices
What are the circumstances which led the CMA to pursue court action against Viagogo?
Read more“New Deal for Consumers” Directive
What is the “New Deal for Consumers” Directive? Where has it got to? And how will it impact my business?
Read moreCMA investigates customers’ auto-renewal terms in online gaming terms and conditions
How might the CMA’s investigation into auto-renewals and other potentially unfair terms in online gaming contracts affect wider industry?
Read moreNo obligation to provide consumer telephone lines: Amazon
In the proceedings brought by the German federation of consumer associations against Amazon, the Advocate General found that a trader does not have to provide a telephone number as long as the consumer can contact the trader quickly, the information provided is clear and accessible and communication can happen effectively.
Read moreSecondary ticketing: CMA secures court order against Viagogo to stop engaging in unfair consumer practices
What steps are the CMA taking to crack down on the secondary ticket markets?
Read moreViagogo ordered to provide better information on ticket purchasing
What steps will Viagogo be required to take in order to better protect consumers and what does this mean for the company and its consumers?
Read moreMisrepresentations during the selling process
At what point do misleading statements in a selling process become misrepresentations?
Read moreAmended UK consumer regulations in advance of Brexit
What consumer protection provisions are being put in place to prepare for Brexit?
Read moreUpdate of the Guidance for Traders on Pricing Practices
What changes have been made to the guidance since the latest version was published in December 2016?
Read moreTerms and conditions
Thousands agree to clean loos and hug stray cats for free Wi-Fi
Read morePayment practices
Duty to report on payment practices and performance
Read moreConsumer: Wood & Wood v TUI Travel PLC T/A First Choice [2017] EWCA Civ 11
Can damages be recovered under the Supply of Goods and Services Act 1982 (the Act) for food poisoning?
Read moreUnfair Commercial Practices Directive: Case C-611/14 Canal Digital Danmark A/S
If a trader separates the price of a product or service into a number of components, and then gives more prominence to particular components in advertising, will this amount to a misleading action or omission under the Unfair Commercial Practices Directive?
Read moreChancellor Philip Hammond announces Government plans for consumer protection
What is on the Government’s agenda for consumer protection?
Read moreThe VW emissions scandal – the tip of the iceberg?
The Volkswagen (VW) emissions scandal relates to “defeat devices” that are able to sense when the car is undergoing emissions testing and accordingly activates equipment that reduces nitrogen oxide emissions.
Read moreSoftware licensing: SAP UK Limited v Diageo Great Britain Limited [2017] EWHC 189 (TCC)
What are the risks of “indirect” use of software?
Read moreConsumer New - CMA campaign on unfair contract terms
Following an investigation into business attitudes towards unfair terms in consumer contracts, the CMA has published new practical guidance to assist compliance.
Read moreConsumer New - Pricing Practices Guide
The Chartered Trading Standards Institute (CTSI) has published new guidance which replaces the former version, being the Department for Business Innovation and Skills’ (BIS) Pricing Practices Guide 2010.
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