Consumer

Snapshot

New statutory redemption period for Irish gift vouchers

21 January 2020

Irish Consumer Protection (Gift Vouchers) Act 2019

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Snapshot

CJEU confirms that e-commerce platforms need not make a telephone number available to consumers

07 November 2019

Bundesverband der Verbraucherzentralen und Verbraucherverbände — Verbraucherzentrale Bundesverband eV v Amazon EU Sàrl, Case C 649/17

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Snapshot

CMA shows how far it is willing to “gogo” to ensure fair consumer practices

07 November 2019

What are the circumstances which led the CMA to pursue court action against Viagogo?

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Snapshot

White Paper on the Fourth Industrial Revolution – Government strategy on regulating new technologies

07 November 2019

What are the government's plans to regulate technological innovations?

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Snapshot

“New Deal for Consumers” Directive

04 July 2019

What is the “New Deal for Consumers” Directive? Where has it got to? And how will it impact my business?

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Snapshot

No obligation to provide consumer telephone lines: Amazon

04 July 2019

In the proceedings brought by the German federation of consumer associations against Amazon, the Advocate General found that a trader does not have to provide a telephone number as long as the consumer can contact the trader quickly, the information provided is clear and accessible and communication can happen effectively.

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Snapshot

CMA investigates customers’ auto-renewal terms in online gaming terms and conditions

04 July 2019

How might the CMA’s investigation into auto-renewals and other potentially unfair terms in online gaming contracts affect wider industry?

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Snapshot

Secondary ticketing: CMA secures court order against Viagogo to stop engaging in unfair consumer practices

08 April 2019

What steps are the CMA taking to crack down on the secondary ticket markets?

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Snapshot

Misrepresentations during the selling process

20 December 2018

At what point do misleading statements in a selling process become misrepresentations?

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Snapshot

Amended UK consumer regulations in advance of Brexit

20 December 2018

What consumer protection provisions are being put in place to prepare for Brexit?

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Snapshot

Viagogo ordered to provide better information on ticket purchasing

20 December 2018

What steps will Viagogo be required to take in order to better protect consumers and what does this mean for the company and its consumers?

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Snapshot

Update of the Guidance for Traders on Pricing Practices

12 April 2018

What changes have been made to the guidance since the latest version was published in December 2016?

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Snapshot

Terms and conditions

25 September 2017

Thousands agree to clean loos and hug stray cats for free Wi-Fi

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Snapshot

Payment practices

12 June 2017

Duty to report on payment practices and performance

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Snapshot

Consumer: Wood & Wood v TUI Travel PLC T/A First Choice [2017] EWCA Civ 11

20 March 2017

Can damages be recovered under the Supply of Goods and Services Act 1982 (the Act) for food poisoning?

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Snapshot

Unfair Commercial Practices Directive: Case C-611/14 Canal Digital Danmark A/S

20 March 2017

If a trader separates the price of a product or service into a number of components, and then gives more prominence to particular components in advertising, will this amount to a misleading action or omission under the Unfair Commercial Practices Directive?

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Snapshot

Chancellor Philip Hammond announces Government plans for consumer protection

20 March 2017

What is on the Government’s agenda for consumer protection?

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Snapshot

The VW emissions scandal – the tip of the iceberg?

20 March 2017

The Volkswagen (VW) emissions scandal relates to “defeat devices” that are able to sense when the car is undergoing emissions testing and accordingly activates equipment that reduces nitrogen oxide emissions.

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Snapshot

Software licensing: SAP UK Limited v Diageo Great Britain Limited [2017] EWHC 189 (TCC)

20 March 2017

What are the risks of “indirect” use of software?

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Snapshot

Consumer New - CMA campaign on unfair contract terms

13 December 2016

Following an investigation into business attitudes towards unfair terms in consumer contracts, the CMA has published new practical guidance to assist compliance.

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Snapshot

Consumer New - Pricing Practices Guide

13 December 2016

The Chartered Trading Standards Institute (CTSI) has published new guidance which replaces the former version, being the Department for Business Innovation and Skills’ (BIS) Pricing Practices Guide 2010.

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