Legal and regulatory notices
This section of the website provides information about the RPC Businesses, how they are regulated, their offices around the world, how to make a complaint and other important regulatory and legal matters.
About the RPC Businesses
The RPC Businesses are a network of affiliated firms, comprising Reynolds Porter Chamberlain LLP and Reynolds Porter Chamberlain Consulting LLP in England, Reynolds Porter Chamberlain in Hong Kong and RPC Premier Law Pte Ltd in Singapore. Further details of each Business are provided below.
Reynolds Porter Chamberlain LLP (trading name "RPC")
primarily provides legal services to clients advising on the law of England & Wales
trading as "The Centre for Legal Leadership" or "CLL", RPC also offers education, mentoring and support services for in-house lawyers
has offices in London and Bristol
is a limited liability partnership registered in England & Wales under company number OC317402 (details of its LLP registration can be viewed at www.companieshouse.gov.uk)
has its registered address at Tower Bridge House, St Katharine's Way, London E1W 1AA, telephone: +44 (0) 20 3060 6000, fax: +44 (0) 20 3060 7000
is authorised and regulated by the Solicitors Regulation Authority of England & Wales ("SRA") (ID number: 440566) and is subject to the provisions of the SRA Handbook, a copy which can be found on the SRA's website at http://www.sra.org.uk/handbook/
is not authorised by the Financial Conduct Authority; however, it is included on the register maintained by the Financial Conduct Authority so that it can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts, and this part of its business, including arrangements for complaints or redress if something goes wrong, is regulated by Solicitors Regulation Authority (which is the independent regulatory arm of the Law Society, a designated professional body for the purpose of the Financial Services and Markets Act 2000); the register can be accessed via the Financial Conduct Authority website at http://www.fsa.gov.uk/register/epfSearchForm.do (DPB reference number LS 440566)
is not authorised under the Financial Services and Markets Act 2000 but it is able, in certain circumstances, to offer a limited range of investment services to clients because it is a member of the Law Society, which is a designated professional body for the purposes of the Financial Services and Markets Act 2000; it can provide these investment services if they are an incidental part of the professional services that it has been engaged to provide
is registered with the Information Commissioner as a data controller. Its registration number is Z6620421
has VAT number GB 325 0949 05
Our services in Hong Kong
Reynolds Porter Chamberlain (trading name "RPC")
- practises Hong Kong law
- is a partnership formed under Hong Kong law
- has its principal place of business at 38/F One Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong - telephone +852 2216 7000
- is registered with and regulated by The Law Society of Hong Kong
- is not regulated by the Solicitors Regulation Authority of England & Wales
Our services in Singapore
RPC Premier Law Pte Limited (trading name "RPC Premier Law")
practises the law of Singapore (within the confines permitted by the Singaporean regulatory regime) and the law of England & Wales
is a private limited company registered in Singapore under company number UEN 201605186H
has its registered address is 12 Marina Boulevard, #38-04 Marina Bay Financial Centre Tower 3, Singapore 018982, telephone: +65 6818 5695, fax: +65 6818 5697
is a joint law venture between Reynolds Porter Chamberlain LLP and Premier Law LLC (which also has its registered address at 12 Marina Boulevard)
is regulated by the Legal Services Regulatory Authority of Singapore under the umbrella of the Ministry of Law, The Treasury, #08-02, 100 High Street (S) 179434, Singapore 179434;
is not regulated by the Solicitors Regulation Authority of England & Wales
With reference to a RPC Business, we use the word “partner” to describe an individual who is a partner (if a partnership), a member (if a limited liability partnership), a director (if a company), or who is an employee with equivalent status. A list of partners for each RPC Business is available on request, and upon inspection at the main (or registered) office of each RPC Business.
The professional indemnity insurers for all RPC Businesses are Aviva Insurance Limited, St Helens, 1 Undershaft, London EC3P 3DQ. The territorial coverage of the policy is worldwide and it complies with the applicable requirements of the legal services regulators in England & Wales, Hong Kong and Singapore. Please refer to our Director of Risk and Compliance, Sarah Mumford, for further details of the insurance and how to contact insurers.
RPC in Hong Kong also has professional indemnity insurance with The Hong Kong Solicitors Indemnity Fund (HKSIF).
Holding client money
Any money received by a RPC Business from or on behalf of a client (other than that paid in settlement of the charges or expenses incurred by the RPC Business on the client's behalf) or held on a client's behalf (“client money”) will be held in the client account of the RPC Business.
In relation to clients of Reynolds Porter Chamberlain LLP, we normally hold client money in an instant access account unless we have specifically agreed in writing other arrangements with the client. As a result, the interest earned on it is correspondingly low. We will not pay interest on general client money if the amount calculated on the balance held is £20 or less.
Any reference to "expertise" on this website does not claim or suggest that any individual is an expert or that his or her practice includes an expertise. Practice refers to (for example) – knowledge, qualifications, experience or area(s) of practice.
Our complaints policy, generally
If you are a client and you are concerned with any aspect of the service or charges of a RPC Business, then you should first speak to the individual with overall responsibility for supervising your matter. That individual will usually be identified in your engagement letter. If you prefer, you can raise your concerns and send any complaints about any RPC Business to the following named managing partners for each RPC Business:
- James Miller, RPC in England
- Antony Sassi, RPC in Hong Kong
- Mark Errington or Gerald Yee, RPC in Singapore
- Alun Marriott, any consulting business in England
A copy of the complaints policy for each RPC Business is available on request.
Complaints concerning Reynolds Porter Chamberlain LLP in England
If we are unable to resolve your complaint or if you are dissatisfied with the handling of your complaint by Reynolds Porter Chamberlain LLP, then you may be entitled to ask the Legal Ombudsman to consider your complaint. The Legal Ombudsman’s postal address is PO Box 6806, Wolverhampton, WV1 9WJ and its telephone number is 0300 555 0333. The Legal Ombudsman service is available to members of the public and some small businesses, charities, clubs and trusts. They will look at your complaint independently and it will not affect how we handle your case. Any referral to the Legal Ombudsman must be made within six months of Reynolds Porter Chamberlain LLP's response to your complaint. Section 2 of the Legal Ombudsman’s Scheme Rules provides more information about timing and eligibility to make complaints and about the procedures generally. These Scheme Rules available on the Legal Ombudsman’s website (www.legalombudsman.org.uk).
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them. The Legal Ombudsman’s postal address is PO Box 6806, Wolverhampton, WV1 9WJ and its telephone number is 0300 555 0333.
The entitlement to complain extends to a complaint about the bill of Reynolds Porter Chamberlain LLP. There may be a right to object to the bill by making a complaint to the Legal Ombudsman, or by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not deal with a complaint about a bill if you have applied to the court for assessment of that bill.
Alternatively, the Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr.
Complaints concerning Reynolds Porter Chamberlain in Hong Kong
If you are dissatisfied with the handling of your complaint by Reynolds Porter Chamberlain and it arises out of an allegation of professional misconduct then you may ask the Conduct Section of The Law Society of Hong Kong to consider your complaint. You may also have a right to apply to have the charges of Reynolds Porter Chamberlain taxed (which means assessed) by the Court.
Complaints concerning RPC Premier Law Pte Ltd in Singapore
You may make a written complaint relating to professional misconduct or inadequate professional services to the Law Society of Singapore.