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Major overhaul of UK telecoms regulation to go ahead by the end of December 2020

21 September 2020. Published by Marlon Cohen, Senior Associate

The UK still pushing ahead with implementing wide ranging European regulatory changes, but obligations for many "over the top" providers are likely to be postponed.

The European Electronic Communications Code (EECC), which overhauls the regulatory framework for all EU Member States, must be transposed into UK law on or before 21 December 2020. The EECC will result in a number of changes to existing communications regulation in the UK (including to the Communications Act 2003 and Ofcom's General Conditions). 

Ofcom and the Department for Digital, Culture, Media & Sport (DCMS) have been consulting on how best to implement the changes in the UK. Over the summer, the DCMS published its responses to the public consultation on implementing the EECC in the UK, setting out its proposed changes to UK legislation to implement the EECC.. 


Am I covered by the EECC?

The EECC will continue to cover traditional Electronic Communications Networks and Services (ECNs and ECSs respectively), such as mobile and fixed networks, MVNOs and ISPs.  However, the EECC now also extends the scope of ECS to include 'interpersonal communications services'. The addition of this category of services means that 'over-the-top' (OTT) providers, like Skype and WhatsApp, will now also fall into the communications regulatory environment for the first time (unless the 'interpersonal communications services' are minor and purely ancillary to a non-communications service, such as a communication channel in online games).

The EECC does not regulate e-commerce, information society services and the exercising of editorial control over online content or broadcasts.

To see if you are covered by the new code, download the PDF below. 

When will the new changes apply in the UK?

  •  The UK has to adopt the code into national law by 21 December 2020.
  •  The UK was involved in the negotiations for the EECC and the EECC is still viewed by the DCMS as best practice, Brexit notwithstanding. The DCMS has confirmed that it will press ahead with the implementation and that only a small number of EECC requirements will be deprioritised and  not be implemented into UK law by 21 December 2020.
  • In light of COVID-19, Ofcom issued a statement on 7 May 2020 that communications providers will have at least 12 months to implement any changes that are finally implemented (regardless of the 21 December implementation date), so that resources can be allocated to respond to the crisis.

What major changes can be expected?

  •  OTT providers (like Skype and WhatsApp) will now also have to comply with certain provisions of Ofcom’s General Conditions of Entitlement 
  • Additional consumer protection measures will apply to OTT providers, including provisions that will need to be included in contracts, transparency and information requirements, and equivalency access for disabled users
  •  Fixed line and mobile providers will also face a number of increased requirements around regulation of bundle offers, enabling easier switching between services and prohibitions on locking of devices.

 "OTT" provider obligations to be de-prioritised

  •  The obligations of number-independent 'interpersonal communications services' (NI-ICS) providers (such as WhatsApp or Zoom) are likely to be de-prioritised as part of the implementation and will be implemented at a later date. 
  • As there are no notification or registration requirements in the UK, any OTT communications services providers that will be classified as an NI-ICS will not need to do anything specific when the Code does kicks in.  When the Code kicks in, NI-ICS are still however likely to need to have appropriate security measures in place, and if directed by Ofcom, NI-ICS will also have to ensure that their services can interoperate with other NI-ICS.